Herbert Cares, M.D.
My Hospitals
Massachusetts General Hospital Massachusetts General Hospital
Newton-Wellesley Hospital Newton-Wellesley Hospital

 


Recent Ratings

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Herbert L Cares
Summary report for January 01, 2024 - December 31, 2024
Key Metric NPS: Provider would recommend
94.3
based on 35 patient returns
 
   
10 Extremely 
 
  82.9%
   
 
  11.4%
   
 
  2.9%
   
 
  2.9%
   
 
  0.0%
   
 
  0.0%
   
 
  0.0%
   
 
  0.0%
   
 
  0.0%
   
 
  0.0%
   
0 Not at all 
 
  0.0%
   

Net Promoter Score is your key metric based on the question, "How likely are you to recommend this provider?" It is calculated by subtracting % of detractors (0-6) from % of promoters (9-10).
Question Scores
  Last 12 Months Nov 2024 Dec 2024 MGB Average
           

           
Did provider explain things
88.6
n= 35
91.4
n= 35
100.0
n= 35
86.6
 
           
Key Metric NPS: Provider would recommend
94.3
n= 35
94.3
n= 35
100.0
n= 35
88.1
 
           
Provider listened
97.1
n= 35
100.0
n= 35
100.0
n= 35
88.4
 
           
Provider respect
97.1
n= 35
100.0
n= 35
100.0
n= 35
90.4
 
           
Star Rating
Your Star Rating
4.91
Organization Average
4.83
Scheduled Comments
   Next 31 days

I appreciated the doctor's patience and being interested in knowing that I understood the answers he provided and explaining things in a chronological order to me. And very much I appreciated that he didn't just take the test that I had had. He was also very thorough with the physical assessment, but he went a step further and recommended another test just for further clarification. And I appreciated that because the more information we have, the better outcome we can hope for. Thank you.

Visit date: Dec 2023

Publish date: Jan 2025

 

Dr. Cares gave me a thorough examination and picked up on several things that previous doctors and PAs missed. The tests he executed were simple in nature, and provided him key information for his diagnosis. He spent a lot of time asking me questions to confirm my answers.

Visit date: Jan 2024

Publish date: Jan 2025

 

Dr. Cares is probably the most respectable doctor I have ever had the pleasure of meeting. His experience and professionalism are extremely impressive. Both my wife and I have had an experience where we decided it was best for us to go to Mass General, and I can say without a doubt, Dr. Cares lives up to all of the expectations I have when I come here. I drove 2 hours to meet with him and I will continue to visit him as required for my spine issues. I can't say enough good things about him. I appreciate the level of care I now feel that I have.

Visit date: Jan 2024

Publish date: Jan 2025

 

I found that Dr. Cares was extremely professional, but also very personable. He showed great interest in my history and other details about not only my medical problems, but me as a person. He was really invested in the examination, the history taking, the recommendations. He was very careful that he got the information correct, and I had a relatively lengthy history. He was very friendly and had a very good sense of humor. Overall, I found that I had, by the end of the exam and the visit with him, a very positive attitude towards my care.

Visit date: Mar 2024

Publish date: Jan 2025

 

Dr. Cares is very experienced and knowledgeable, but also has a welcoming bedside manner and explains everything in layman's terms. He is one of the nicest and caring doctors I've had in my life. I feel very fortunate to be under his care.

Visit date: Mar 2024

Publish date: Jan 2025

 

He was extremely thorough, extremely thoughtful, well-prepared, clearly an expert in his field, made me feel comfortable, really read through my material first, and provided great information going forward for me.

Visit date: Apr 2024

Publish date: Jan 2025

 

Dr. Cares is an excellent health care provider.

Visit date: Apr 2024

Publish date: Jan 2025

 

Dr. Cares took his time with me and was very respectful and very knowledgeable on what he was doing. I would totally recommend him.

Visit date: Apr 2024

Publish date: Jan 2025

 

He was exceptionally compassionate, treated me with respect, and was very, very thorough. I was very, very happy to visit.

Visit date: May 2024

Publish date: Jan 2025

 

Dr Cares took the time needed to discuss my medical history and to understand the concerns, current Symptoms that I'm experiencing.

Visit date: May 2024

Publish date: Jan 2025

 

Dr. Cares spent a lot of time with me. He was very thorough when reviewing my MRI with me. He took the time to explain everything to me. He is the best!

Visit date: May 2024

Publish date: Jan 2025

 

Dr. Cares is exceptional in his knowledge, wisdom, and ability to put me at ease; consequently, I felt much better when I left his office.

Visit date: Jun 2024

Publish date: Jan 2025

 

Very slow but thorough

Visit date: Jun 2024

Publish date: Jan 2025

 

Dr. Cares was incredibly thorough. I was very, very impressed by that.

Visit date: Jul 2024

Publish date: Jan 2025

 

Dr. Cares was extremely thorough and listened to me carefully and respectfully.

Visit date: Jul 2024

Publish date: Jan 2025

 

Dr cares saved my life when he did my back surgery. I will forever be grateful.

Visit date: Sep 2024

Publish date: Jan 2025

 

Excellent, careful doctor. Really took his time to understand the issues

Visit date: Sep 2024

Publish date: Jan 2025

 

Dr Cares spent nearly two hours with me. I've had severe pain in my lower back for the last 4 months without a diagnosis or relief. He is the first doctor to have spent the time to go through both my mris, explain each part of the mri, and made me feel confident about my health situation. He went into great detail and it was evident how empathetic he is.

Visit date: Oct 2024

Publish date: Jan 2025

 

[redacted], the receptionist, was really helpful and patient. And I had a number of calls with her. And Dr. Cares spent a lot of time, about two hours with me, which was greatly appreciated. And went through even old MRI films that I brought in and checked other films that were in his system, as well as on a desk, which was really helpful to get, to have him get a comprehensive look at my issues. Thank you.

Visit date: Oct 2024

Publish date: Jan 2025

 

Dr. Cares was an extraordinary man, really one in a million. He listened attentively. He was genuinely empathetic. He offered suggestions. His examination of me was the most thorough examination I think I've ever had in my life. I can't say enough good stuff about him.

Visit date: Oct 2024

Publish date: Jan 2025

 

 

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