94.3 |
based on 35 patient returns
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10 Extremely
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9 |
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8 |
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7 |
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6 |
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5 |
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4 |
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3 |
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2 |
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1 |
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0 Not at all
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Net Promoter Score is your key metric based on the question, "How likely are you to recommend this provider?" It is calculated by subtracting % of detractors (0-6) from % of promoters (9-10).
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Question Scores |
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Last 12 Months |
Nov 2024 |
Dec 2024 |
MGB Average |
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Did provider explain things
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88.6
n= 35 |
91.4
n= 35 |
100.0
n= 35 |
86.6
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Key Metric NPS: Provider would recommend
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94.3
n= 35 |
94.3
n= 35 |
100.0
n= 35 |
88.1
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Provider listened
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97.1
n= 35 |
100.0
n= 35 |
100.0
n= 35 |
88.4
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Provider respect
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97.1
n= 35 |
100.0
n= 35 |
100.0
n= 35 |
90.4
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Star Rating |
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Organization Average
4.83
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Scheduled Comments |
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Next 31 days |
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I appreciated the doctor's patience and being interested in knowing that I understood the answers he provided and explaining things in a chronological order to me. And very much I appreciated that he didn't just take the test that I had had. He was also very
thorough with the physical assessment, but he went a step further and recommended another test just for further clarification. And I appreciated that because the more information we have, the better outcome we can hope for. Thank you.
Visit date: Dec 2023
Publish date: Jan 2025
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Dr. Cares gave me a thorough examination and picked up on several things that previous doctors and PAs missed. The tests he executed were simple in nature, and provided him key information for his diagnosis. He spent a lot of time asking me questions to confirm
my answers.
Visit date: Jan 2024
Publish date: Jan 2025
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Dr. Cares is probably the most respectable doctor I have ever had the pleasure of meeting. His experience and professionalism are extremely impressive. Both my wife and I have had an experience where we decided it was best for us to go to Mass General, and
I can say without a doubt, Dr. Cares lives up to all of the expectations I have when I come here. I drove 2 hours to meet with him and I will continue to visit him as required for my spine issues. I can't say enough good things about him. I appreciate the
level of care I now feel that I have.
Visit date: Jan 2024
Publish date: Jan 2025
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I found that Dr. Cares was extremely professional, but also very personable. He showed great interest in my history and other details about not only my medical problems, but me as a person. He was really invested in the examination, the history taking, the
recommendations. He was very careful that he got the information correct, and I had a relatively lengthy history. He was very friendly and had a very good sense of humor. Overall, I found that I had, by the end of the exam and the visit with him, a very positive
attitude towards my care.
Visit date: Mar 2024
Publish date: Jan 2025
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Dr. Cares is very experienced and knowledgeable, but also has a welcoming bedside manner and explains everything in layman's terms. He is one of the nicest and caring doctors I've had in my life. I feel very fortunate to be under his care.
Visit date: Mar 2024
Publish date: Jan 2025
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He was extremely thorough, extremely thoughtful, well-prepared, clearly an expert in his field, made me feel comfortable, really read through my material first, and provided great information going forward for me.
Visit date: Apr 2024
Publish date: Jan 2025
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Dr. Cares is an excellent health care provider.
Visit date: Apr 2024
Publish date: Jan 2025
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Dr. Cares took his time with me and was very respectful and very knowledgeable on what he was doing. I would totally recommend him.
Visit date: Apr 2024
Publish date: Jan 2025
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He was exceptionally compassionate, treated me with respect, and was very, very thorough. I was very, very happy to visit.
Visit date: May 2024
Publish date: Jan 2025
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Dr Cares took the time needed to discuss my medical history and to understand the concerns, current Symptoms that I'm experiencing.
Visit date: May 2024
Publish date: Jan 2025
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Dr. Cares spent a lot of time with me. He was very thorough when reviewing my MRI with me. He took the time to explain everything to me. He is the best!
Visit date: May 2024
Publish date: Jan 2025
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Dr. Cares is exceptional in his knowledge, wisdom, and ability to put me at ease; consequently, I felt much better when I left his office.
Visit date: Jun 2024
Publish date: Jan 2025
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Very slow but thorough
Visit date: Jun 2024
Publish date: Jan 2025
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Dr. Cares was incredibly thorough. I was very, very impressed by that.
Visit date: Jul 2024
Publish date: Jan 2025
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Dr. Cares was extremely thorough and listened to me carefully and respectfully.
Visit date: Jul 2024
Publish date: Jan 2025
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Dr cares saved my life when he did my back surgery. I will forever be grateful.
Visit date: Sep 2024
Publish date: Jan 2025
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Excellent, careful doctor. Really took his time to understand the issues
Visit date: Sep 2024
Publish date: Jan 2025
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Dr Cares spent nearly two hours with me. I've had severe pain in my lower back for the last 4 months without a diagnosis or relief. He is the first doctor to have spent the time to go through both my mris, explain each part of the mri, and made me feel confident
about my health situation. He went into great detail and it was evident how empathetic he is.
Visit date: Oct 2024
Publish date: Jan 2025
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[redacted], the receptionist, was really helpful and patient. And I had a number of calls with her. And Dr. Cares spent a lot of time, about two hours with me, which was greatly appreciated. And went through even old MRI films that I brought in and checked
other films that were in his system, as well as on a desk, which was really helpful to get, to have him get a comprehensive look at my issues. Thank you.
Visit date: Oct 2024
Publish date: Jan 2025
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Dr. Cares was an extraordinary man, really one in a million. He listened attentively. He was genuinely empathetic. He offered suggestions. His examination of me was the most thorough examination I think I've ever had in my life. I can't say enough good stuff
about him.
Visit date: Oct 2024
Publish date: Jan 2025
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